FAQ
FAQ
Procurement and Cooperation
Q: What customer groups does Vemol primarily serve?
Answer: Vemol focuses on high-end home hardware, mainly targeting whole house customization factories, furniture brands, interior designers, and overseas import distributors; We also support retail consultation for home decoration end customers, and prioritize connecting bulk orders to the B2B business channel.
Q: Does it support OEM/ODM customization?
Answer: Support. We can provide ODM services for logo engraving, surface color customization, packaging customization, and product structure improvement. Different customization projects have minimum order quantity requirements, and you can contact the business to obtain customized solutions and MOQ.
Q: How to obtain product quotation and product catalog?
Answer: You can submit an inquiry form on the website and leave your company information. Our business team will send you a complete product catalog, specification manual, and corresponding quotation; You can also directly contact the business team via email.
Q: Do you provide samples? Is there a charge for samples?
Answer: Support applying for product samples. Sample fees will be charged for the samples, and after placing a formal bulk order, the payment can be deducted according to the agreement; The shipping cost is borne by the customer.
Q: What are the requirements to become a Vemol distributor?
Answer: We welcome global distributors to cooperate. We will evaluate the customer’s market and channel situation, and can submit cooperation applications. Business will coordinate agency policies, price protection, and supply cycle related information.
Product and Technical Parameters
Q: Which cabinets can the product be adapted to?
Answer: Vemol basket, hinges, and storage hardware are compatible with the vast majority of standard customized cabinets on the market; Special non-standard cabinets, please provide cabinet size drawings to our technical personnel for confirmation of compatibility.
Q: Do you provide installation drawings and installation videos?
Answer: Yes, all products come with installation manuals. B-end customers can request high-definition installation drawings and video resources in bulk for training workers or end customers.
Q: Can I purchase replacement parts separately?
Answer: Some accessories can be purchased separately, such as guide rails, buckles, and screw components. Please contact customer service to confirm the inventory of accessories
Warranty and after-sales service
Q: How long is the warranty period for Vemol products?
Answer: In the event of non-human damage, the product is covered by a corresponding warranty period, which is subject to the product description; The warranty does not include damage caused by improper installation, external force damage, or corrosion in the usage environment.
Q: How to deal with quality problems?
Answer: Please provide the order number, photos/videos of the problematic product, and the after-sales team will evaluate it. If it meets the warranty conditions, we can provide a replacement or replacement plan for the parts.
Q: What if the goods are damaged upon receipt?
Answer: Please check the outer packaging on the spot when receiving the goods. If it is damaged, please take photos of the packaging and the goods, and contact us as soon as possible to distinguish between logistics damage and product issues for compensation.